Customer Comments

From start to finish Nicola at T L Darby was fantastic, nothing was too much trouble, always called and emailed when she said she would and made our daughter welcome every time we went to the showroom. We traveled 20 miles to buy from T L Darby as our local dealer in Sutton Coldfield was not very helpful to say the least. Highly recommended and we will definitely be returning.

Gemma S

I attended yesterday with my partners car. I have never received such good customer service in any car dealership. Taylor Smart is a credit to your company, a very polite, caring young man.


Carol Dodds

Fantastic service received once again from T L Darby. My wife and my vehicle were both in for their first service.

Excellent customer service and support.

Many thanks



Lee Webster

We purchased a second hand VW Polo and Adam was very good throughout the whole process. Well done.  

Anthony Nolan

Being a person who knows very little about cars, I can say that it was a stress free experience with good personnel willing to take time to answer any queries. They were welcoming, professional and the bunch of flowers on collection was a lovely gesture.

Sylvia Kathleen Bradley

As always they are a friendly bunch of people, nothing is too much trouble, they are not pushy in any way. We always go here to purchase our cars.

Joanne Carter

I just purchased a new Passat through Mark Truman.

I can say that I do not give out praise easily (as BT andSky can testify recently). However, I can say that TL Darby have beenabsolutely 1st rate in every dealing I have had with your companyregarding the new car purchase, and the storing of my old Passat, until BritishCar Auctions pick it up from you. Be it rushing my purchase through, cups oftea, moving my old car for me, and not pressuring me into buying anything, allyour staff, and Mark in particular, were incredibly helpful, and make the wholeprocess much easier to navigate for me than on previous purchases. Attention todetail is excellent

Mike

Mike Robertson

Great people to deal with and willing to look at options for you and the car you are looking into.

Ravi Dhokia

No pressure, Adam and James made the process easy. Never treated us as time wasters although to start with I was reticent as I thought I wouldn't be able to afford the car I wanted. James patiently explained the figures and how it could work. Then, and this was very important to us, he let us leave without trying to force the sale as I had other decisions to make, l think he knew we would be back!! On our return, having rung beforehand, Adam was courteous and efficient, didn't oversell and sorted the admin very quickly. Took delivery on Saturday and I'm delighted with the car.

Robert Jones

Very good very informative staff helpful and polite and able to offer a very good deal.

Sean Pyne

From start to finish, Joe Knight at T L Darby was fantastic. There was no pushy saleman technique. Just a very helpful and knowledgeable In fact we went to T L Darby to buy our new car after we had been referred to them under the warranty on our other car. They offer excellent pre and after sale service and peace of mind you know they will always try to look after you.

Wayne Tandy

I didn't even go in to buy a car, literally asked a few questions, went for a test drive, now I'm driving a 66 plate VW Touran! Awesome lads down there and very helpful!

Luke Parrish

We were very satisfied with the level of service received and the excellent level of customer service received from all your staff, inparticular from Alison who resolved the confusion over our service plan.

The video showing the health check is a very excellent idea.

We will certainly recommend yourselves to our friends and family.

Love the car, my brother has one and my cousin had one although he has a R DSG now that he has now remapped to 362 bhp!! It’s now doing 0-60 in under 4 seconds and 0-100 in around 8 seconds.I drove it the other day since the remap…awesome!! My brother has an R on order as his 14 plate GTD is just coming to the end of its contract.  So shame I couldn't have the R but beggars can’t be choosers J and I never expected to even get a GTD let alone an R. Thanks again!

Ryan Briston

Hi Marco,

Just a quick message to say thanks for all your help andgetting the car to me so quickly I really appreciate it and you helped me out a lot.Looks nice, sat outside work and everyone has had a nosey already.

Cheers,

Jamie

Jamie

Thanks to Adam Lochrie for the help provided in the purchase of my VW Golf. He was polite and helpful all through the sales process and made buying a vehicle from you a very pleasurable experience.

John Moxham

Welcome to T L Darby

T L Darby has been an established, family-owned Volkswagen dealership for over 50 years from our base in Burton-upon-Trent, where we serve motorists across the region and beyond. Both new and Approved Used models are supplied to UK motorists from our modern base, on top of dedicated aftersales support.

Decades of experience have allowed us to fine-tune our approach to customer service and deliver the uncompromising standards expected from the leading German manufacturer, who we are proud to represent as an authorised franchise... Read more

Why choose us? Just some of the reasons you will be in safe hands with TL Darby

  • Family run business - Est since 1966
  • Won the Volkswagen Quality Service Award 6 times and been entered into the 'Hall of Fame' for excellent customer service.
  • We have long serving staff in all departments, some of which have been with us for more than 30 years
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