Customer Comments

I just purchased a new Passat through Mark Truman.

I can say that I do not give out praise easily (as BT andSky can testify recently). However, I can say that TL Darby have beenabsolutely 1st rate in every dealing I have had with your companyregarding the new car purchase, and the storing of my old Passat, until BritishCar Auctions pick it up from you. Be it rushing my purchase through, cups oftea, moving my old car for me, and not pressuring me into buying anything, allyour staff, and Mark in particular, were incredibly helpful, and make the wholeprocess much easier to navigate for me than on previous purchases. Attention todetail is excellent


Mike Robertson

Great people to deal with and willing to look at options for you and the car you are looking into.

Ravi Dhokia

No pressure, Adam and James made the process easy. Never treated us as time wasters although to start with I was reticent as I thought I wouldn't be able to afford the car I wanted. James patiently explained the figures and how it could work. Then, and this was very important to us, he let us leave without trying to force the sale as I had other decisions to make, l think he knew we would be back!! On our return, having rung beforehand, Adam was courteous and efficient, didn't oversell and sorted the admin very quickly. Took delivery on Saturday and I'm delighted with the car.

Robert Jones

Very good very informative staff helpful and polite and able to offer a very good deal.

Sean Pyne

From start to finish, Joe Knight at T L Darby was fantastic. There was no pushy saleman technique. Just a very helpful and knowledgeable In fact we went to T L Darby to buy our new car after we had been referred to them under the warranty on our other car. They offer excellent pre and after sale service and peace of mind you know they will always try to look after you.

Wayne Tandy

I didn't even go in to buy a car, literally asked a few questions, went for a test drive, now I'm driving a 66 plate VW Touran! Awesome lads down there and very helpful!

Luke Parrish

We were very satisfied with the level of service received and the excellent level of customer service received from all your staff, inparticular from Alison who resolved the confusion over our service plan.

The video showing the health check is a very excellent idea.

We will certainly recommend yourselves to our friends and family.

Love the car, my brother has one and my cousin had one although he has a R DSG now that he has now remapped to 362 bhp!! It’s now doing 0-60 in under 4 seconds and 0-100 in around 8 seconds.I drove it the other day since the remap…awesome!! My brother has an R on order as his 14 plate GTD is just coming to the end of its contract.  So shame I couldn't have the R but beggars can’t be choosers J and I never expected to even get a GTD let alone an R. Thanks again!

Ryan Briston

Hi Marco,

Just a quick message to say thanks for all your help andgetting the car to me so quickly I really appreciate it and you helped me out a lot.Looks nice, sat outside work and everyone has had a nosey already.




Thanks to Adam Lochrie for the help provided in the purchase of my VW Golf. He was polite and helpful all through the sales process and made buying a vehicle from you a very pleasurable experience.

John Moxham


I just wanted to say a huge thank you for everything,helping me to arrange the lease. The car is gorgeous! And I am very excited to be driving it :-)

Mike was lovely too, and thanks for the added bonus of the flowers!

I will definitely recommend you guys. The service has been exceptional.

Jennie Jones

Hi  TL Darby,

May I just say a huge thank you for the excellent service I received when I had a headlight fault on my Passat rectified under warranty.  Your advisor Sarah was very good, very sincere and such a genuine person, really nice to talk to. The man who met vehicles arriving on the forecourt , very courteous too, as well as the other  staff in the reception area. People like that really define quality service.

Having had ten VW’s over the last twenty years, the way things were dealt with was so much better than my experience with other VW dealers in the area and here in Sheffield too.

It really shows that you are a family owned business and I certainly know where to go next time.

Thanks again

John Riddle

John Riddle

I have to say that I never spend time giving feedback to anything - good or bad, but felt that I had to let you know about my car service experience today.

Right from arranging the service on the phone through to collecting my car, I have never come across such fabulous customer service, and felt that, for once, I needed to let a company know how good they are.

Just the little things like someone in the car park this morning showing me which way to go, valeting the car whilst it's with you, bringing it to the door for me when I leave (this was really nice!), alongside the very professional and helpful attitude of your staff (Sarah especially), I would not hesitate in recommending you to anyone.

Thank you for making my Thursday a little bit nicer! I will definitely be seeing you again.

Kind regards,

Annie Hurst

Annie Hurst

Q1: What was the reason for your visit? To have a car fixed - To repair a dent on the sill of the drivers door.

Q2: How satisfied were you with this experience? Excellent

Q3: Did someone explain the work to be done before you brought it in? Yes

Q4: How satisfied were you with the quality of the advice from the Body Shop staff? Excellent

Q5: Did you feel confident in the work undertaken by T L Darby? Most definitely

Q6: Was your experience stress free? Yes

Q7: Did you feel you got good value for money? Excellent

Q8: Did T L Darby fulfil all of your transport requirements? Yes

Q9: Could T L Darby improve on anything? Excellent customer service the service staff are outstanding especially Sarah and David

Q10: Would you recommend T L Darby Body Shop to colleagues or friends? Most definitely

I feel I 'must' comment regarding the purchase of my car! I wish to express my gratitude & satisfaction to the Sales team at T L Darby. Living 70 miles away and only seeing the car on the internet, you might think there could be a few problems... but no!

Firstly, the car was 'held' for me over the phone until a physical viewing the following weekend. On arrival the car was all prepared and waiting for me on the forecourt. On entering the showroom every member of staff was so helpful and polite, this made me feel under no pressure whatsoever. After a test drive on my own and demonstration, the completion was flawless; I would especially like to thank Adam for overseeing the whole thing so efficiently. The standard of service was exceptional, you're the nicest bunch of 'car salesmen' that I have ever come across; I would not hesitate in recommending T L Darby to anyone in the country! Talking of bunches! The flowers were well received by my wife at the end of our visit.

M Ward

M Ward


I just wanted to say thank you for your assistance last week in moving me from my Scirocco in to my new Golf. I especially appreciated your help last Monday in providing me with a car for the week whilst my Scirocco was with the service department. Also the flowers yesterday were a lovely thought and kindly received. I hope to do business with you again in the future and will most likely look to upgrade again in around 2 years time and really hope that you are still with TL Darby so that i can deal with you personally.

Testimonial for our Corporate/Business Team

It is now one week since I took delivery of my new Volkswagen and I felt that I must write to express my entire satisfaction, not just with the car, but with the overall level of service provided by yourself and all at T L Darby.

As you know, this is my second CC, the first having been supplied through another dealer, and my first observation is that the care and attention provided by yourself is, what can only be described as night and day, when compared to the other dealership. From the moment that we first discussed my needs through to the handover of the car and finally the follow up calls and letters to make sure that I am completely satisfied, showed not only an attention to detail, but a genuine desire to look after your customer. Perhaps rare these days, but something which is genuinely appreciated.

As for the car itself, it has surpassed my expectations and I have even mastered its many additional features! My only request is that you keep rather quiet about the wonderful combination of exterior colour and interior choice – after all, I would hate to see it becoming “common”. You predicted it would look good and it certainly does!

It won’t be too long im sure before it comes in for servicing and I hope to see you again then.

In the meantime, many thanks again to yourself and all at T L Darby.

David Hogg, Darby

The courtesy transport following drop off and collection. Also, I was kept informed of the progress during the day and sent a report via email.
The appointment was arranged to suit me and also they collected and returned my car, which is very helpful for me. All telephone contact with them was excellent.

Mrs Brabham

Attentive service staff, also kept up to date of time when work on car would be finished. Vehicle returned in showroom condition after work completed. Showroom and outside site very clean and tidy. Highly impressed.

Mr Bennett, Darby

Kept me informed with texts and calls. Have a new 7.30 to 10.30am system, so I was able to deliver my car to their new location and go to the gym next for exercise and then breakfast, pick up my car and have the rest of the day to do other things. Very pleasant staff on reception - all aspects - who were able to answer queries and explain what had been done in "my language" i.e. non-jargon! Car running well
Extremely professional and courteous, nothing was to much trouble for them.

Mr Ian Hewitt, London

Welcome to T L Darby

T L Darby has been an established, family-owned Volkswagen dealership for over 50 years from our base in Burton-upon-Trent, where we serve motorists across the region and beyond. Both new and Approved Used models are supplied to UK motorists from our modern base, on top of dedicated aftersales support.

Decades of experience have allowed us to fine-tune our approach to customer service and deliver the uncompromising standards expected from the leading German manufacturer, who we are proud to represent as an authorised franchise... Read more

Why choose us? Just some of the reasons you will be in safe hands with TL Darby

  • Family run business - Est since 1966
  • Won the Volkswagen Quality Service Award 6 times and been entered into the 'Hall of Fame' for excellent customer service.
  • We have long serving staff in all departments, some of which have been with us for more than 30 years
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