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Customer Testimonials

At TL Darby ‘it starts with you’ is more than just a slogan. Our whole business is built around delivering the best possible service to every customer. Whether you are buying a new or used car, require servicing or repairs, or simply need some advice - we are here to help. This commitment to delivering an outstanding customer experience has been recognised in the 2019 Autotrader Retail Awards and is reflected in the customer testimonials shown below.

Whatever your motoring needs, for an award winning customer experience call TL Darby on 01283 315019.

Great customer service from Liam, made buying the car super easy - no pressure and very friendly. I love my new car!

B Wood

Excellent service from Sean today when picking up my new Volkswagen Tiguan. All the staff at TL Darby have been very helpful, friendly and professional throughout the whole experience. Would thoroughly recommend TL Darby to anyone looking to buy a new or used Volkswagen.

G Burton

From 1st viewing up to a recent return with a query, everything about my experience with TL Darby has been fantastic. Warm, welcoming & clean with friendly staff. Esther, in particular, I cant praise enough. She was friendly and knowledgable, explained all the extra bits without making me feel under pressure to buy. Very patient when I called back in with query and went over the app with me again without making me feel daft. Went in for new car and feel like I came out with a new friend as well. And I LOVE my VW UP. Thank you so much Esther and the rest of the team.
Would highly recommend TL Darby.

Jan L

Picked up our new car from TL Darby yesterday. We were given 5 star service from Harriet. She made the whole experience a good one for us. Nothing was to much trouble. Thank you so much Harriet.

J Smith

I've been using TL Darby for years now. There's probably a good reason for that. Just taken receipt of a lovely new Tiguan which was arranged with the help of Nicola Holmes. The entire process was flawless. Nicola made it all entirely easy by being knowledgable, responsive, easy-going but entirely professional. The sales & service support has always been impeccable with TL Darby and even the showroom is pretty. I'm not sure I could ask for more of a car dealership (except for free cars).

Johnny M

As a New Motability customer to the VW brand having just endured a total nightmare with Beechdale Hyundai in Derby I had a lock issue on day 2 Whist the tech department were confident of a while we waited outcome Joe from sales was pulling out all the strings to put us into one of their courtesy cars ASAP. Everything we could have expected but never got at the previous dealership Job fixed under warranty within 2 & half hours This will be noted when I go to Hyundai UK to slaughter my previous dealership who were nothing short of abusing the Motability scheme on supplying courtesy vehicles and abusing disabled people. My search of google and other reviews on TL Darby have great reviews but my experience goes to saying that they go way beyond their reviews on customer service and I would give a personal rating of 11 out of 10.

Mickey S

We've been using T L Darby for our business fleet requirements for over 3 years now. We've always been impressed by the professionalism from their staff including Nicola and Shazia. No one else we've dealt with previously have come close to what T L Darby can offer in terms of communication and ease of doing business. Oh and the good prices help too.

Midland Telecom

T L Darby had in stock a Volkswagen up Gti in the colour I wanted with a very impressive spec and at a good price, although I had to travel up from South Wales to get it. The whole thing from start to finish was handled by Josie. I cannot praise her enough, everything was carried out professionally with friendliness and going the extra mile, from sorting out a (nearly private) number plate, to sending me a video of the car and even getting me a sandwich and drink after a horrendous train journey up. The sale of the car itself was straight forward and everything explained fully.
Very impressed and I love the car !

P Daly

Brilliant booking experience. Dealt with Nathan, he is extremely knowledgeable and courteous. Car was in for a switch that needed replacing under warranty, really straight forward. Car when ready for when i requested and loan car was spotless. Never had any hassle at TL Darby. Would 100% recommend. Well done!